DeepScribe unveils cutting-edge Trust & Safety Suite for Ambient AI.

TLDR

• DeepScribe, a leader in AI-powered medical documentation solutions, has launched its Trust and Safety Suite for its ambient AI technology.
• The suite includes three new features: Clinical Moments, Note Insights, and Expert Human Audits.

DeepScribe has released its new Trust and Safety Suite for its ambient AI technology in healthcare. The suite includes three new features, aiming to improve accuracy, transparency, and trustworthiness of AI-generated medical notes. DeepScribe has been dedicated to trust and safety since its inception, implementing measures to uphold high standards of safety and reliability. The Trust and Safety Suite is the company’s latest stride towards meeting and exceeding those standards.

The three new features of the Trust and Safety Suite include:

1. Clinical Moments: This feature traces AI-generated medical notes back to their origins in the clinical conversation, ensuring accuracy and transparency. Clinicians can highlight a snippet of the note and DeepScribe automatically identifies when that element of the note was discussed in the clinical encounter.
2. Note Insights: Note Insights provides administrators with a snapshot of DeepScribe’s performance across an organization. It includes two key metrics: edits per 100 notes, which measures text changes made to a DeepScribe note, and DeepScribe Trust Score, which reflects the trustworthiness and accuracy of notes based on average edit distance compared to other users.
3. Expert Human Audits: Users and administrators can submit generated notes to DeepScribe’s expert human audits team. The team will review notes and grade the outputs against DeepScribe’s clinical accuracy framework, providing customized suggestions to improve output accuracy.

DeepScribe is committed to trust and safety and has implemented measures such as rigorous data privacy protocols achieved through SOC 2, continuous AI training and monitoring for accuracy and bias mitigation, and collaboration with healthcare organizations to align technology with real-world clinical needs. The Trust and Safety Suite lays the groundwork for future innovations and strategic initiatives across DeepScribe’s generative AI offerings.